Disclaimer

General Disclaimer

At TheGiftLove, we reserve the right to cancel or reject any order without prior notice. Any claims arising from such actions will be governed by the jurisdiction of the court in Gautam Budhha Nagar UP.

In the event of non-delivery by TheGiftLove, refunds will be issued to either your TheGiftLove Wallet or the original source of payment, as per your preference.

We do not assume responsibility for additional charges, loss of profits, emotional distress, or any other liabilities resulting from unsuccessful flower deliveries.

Payment Gateway

We utilize Razorpay as our third-party Payment Gateway for processing customer payments.

In cases of technical issues such as delayed payments or discrepancies, we will promptly investigate and escalate the matter to Razorpay for resolution.

Refunds will be issued to either your TheGiftLove Wallet or the original source of payment, based on your preference.

TheGiftLove.com shall not be held liable for any additional charges, loss of profits, emotional distress, or other liabilities arising from Payment Gateway issues.

Shipping and Delivery Disclaimer

Flower deliveries may vary in bloom stages.

Customers must adhere to our delivery schedule for same-day, fixed-time, or midnight deliveries.

Delivery timelines depend on product availability and shipping distance.

Unforeseen delays may occur due to adverse weather, political disruptions, or unexpected circumstances.

Customers are responsible for ensuring receipt of deliveries, and failure to do so may result in additional charges.

Protection from Scams

For refund or order-related inquiries, please communicate solely via our official email (support@thegiftlove.com).

Beware of fraudulent communications posing as representatives of TheGiftLove, requesting downloads or transactions through unauthorized links.

We handle all queries, refunds, and delivery issues exclusively through our official email.

Courier Service

Our deliveries are facilitated by courier partners, and delivery terms align with their respective Terms and Conditions.

While estimated delivery dates and times are provided, actual delivery may vary.

Hospital Delivery Policy

Customers must provide accurate recipient details for hospital deliveries, adhering to hospital policies regarding florist deliveries.

Hotel Delivery Policy

For recipients unavailable at hotels, flowers will be left at the reception desk for collection.

Wedding Halls Delivery Policy

Delivery will be made to a designated responsible person at the wedding hall.

PG/Cantonments/Enclosed Premises Delivery Policy

For deliveries to PGs, cantonments, or enclosed premises, successful delivery requires precise recipient details, including specific location information such as room number and contact number.

Remote Location Delivery Policy

Deliveries are limited to serviceable cities, with delivery times subject to local conditions and National Holidays.

Valentine’s Day & Raksha Bandhan Disclaimer

Prices may fluctuate during peak seasons. Pre-booking orders ensures access to the best rates.

Customers may request non-contact deliveries by contacting our customer care helpdesk.

During peak seasons, response times may be longer, and customers are requested to cooperate accordingly.

Please be aware of our substitution policy during festive seasons.